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Force Automation: Faster
Sales with Less Effort
Your Marketing Really Working?
call Centers into Profit Centers
a quick Tour
here and then
ACCPACcrm.com Enterprise is an award-winning,
comprehensive customer relationship management solution. It
leverages the power of the Internet, providing your marketing,
sales and customer care teams with the tools they need to sell
more and provide industry-leading service. Our online
infrastructure and intuitive browser-based interface makes
implementation quick and easy. With ACCPACcrm.com Enterprise
you'll watch the effectiveness of your company's sales,
marketing and customer care teams soar - helping them close
more business and increase revenue faster!
integrate your sales, marketing and customer departments and
increase the effectiveness of your company's business
performance. You'll turn every customer interaction into a
profitable opportunity and share information across your
enterprise in real-time.
With Your Business
Enterprise is designed to meet the increasing demands from
your customers while providing you the tools necessary to
ensure your company, customers, partners and prospects benefit
from our industry-leading CRM solutions - today and tomorrow.
be easily customized (no programming required) to reflect
your unique business processes.
power features as high-end CRM packages (e.g.,
customizable reports, workflow, security, administrative
CRM application in-house if desired (hosted and
on-premises options available).
Enterprise not only improves the effectiveness of your entire
business, but it significantly reduces sales, marketing and
price provides everything - application, support, daily
data backups, upgrades and training.
up-front investments in hardware and software required.
additional cost for upgrades.
of management - no need for full-time system
to hundreds of thousands of dollars less than traditional
CRM solutions such as Siebel, Microsoft and SAP.
users as needed.
Enterprise is a Web-based CRM system that can be rapidly
deployed without added infrastructure costs. Unlike an
in-house solution, ACCPACcrm.com Enterprise has a wide range
of financial benefits that meets today's bottom-line
Access, All The Time
Enterprise is a comprehensive CRM solution that provides your
sales, marketing and customer care professionals with fast,
up-to-date access to critical data - regardless of where these
employees are located.
force automation gives companies total control over sales processes
and resources, providing the right tools to effectively manage, forecast and
report out through all phases of the sales cycle.
automation allows you to move from reactive account management to strategic
selling - gaining more customers, increasing profitability and lowering
costs. You'll know who your most profitable customers are, and target them
quickly and efficiently.
your sales teams will have access to critical real-time sales information by
linking disparate sources such as account information, customer purchasing
patterns, quotes, and forecasts and planning demands - whenever and wherever
you need it!
SFA Features To Consider
and analyze all current and historical account details.
identify and recruit new clients, and resell to existing ones.
analyze and manage the sales pipeline.
anytime, anywhere access to customer intelligence for connected and
point-and-click reporting and graphs that allow sales teams to access
data for on-the-spot analysis and decision making.
automation is all about finding new customers, faster, at a lower
cost. It's about knowing your customers and prospects and building lasting,
more profitable relationships across your sales channels.
closer look at marketing automation and what you'll find is a complete
solution to better manage your marketing efforts and make sound decisions
based on what your customers want - and how they respond.
automation helps you maximize revenue opportunities and ROI by enabling you
to respond quickly to your customer needs through cost-effective, highly
personalized and targeted marketing programs. With marketing automation, you
can target the right customer at the right time, eliminate the guesswork and
put your company's marketing resources to their best use!
Marketing Automation Features
marketing campaigns in real-time.
easy-to-use e-mail templates and quickly distribute mass e-mail in HTML.
and reuse successful initiatives for future campaigns.
create new target lists from selected criteria.
profile key attributes of potential customers.
care automation enables you to create customer loyalty faster and at
a lower cost. Through superior customer service initiatives, you'll deliver
customers to your business while reducing costs and increasing sales.
the ideal customer experience is the key to success. With customer care
automation, you'll build and manage lasting customer relationships -
providing the service your customers need and want.
care automation empowers customer service personnel with the information
they need to successfully build and support long-term customer
relationships. Real-time access to up-to-date information and advanced
automated features ensures customer satisfaction and loyalty!
Customer Care Automation Features
superior customer service and exceed your customer support performance
complete, up-to-date customer data to resolve service issues and create
real-time access to purchases, call and escalation history,
interactions, multiple contacts, support cases, e-mail, and documents
sent and received.
support incident solutions or case solutions in a central knowledge
and meet service level agreements (SLAs).