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Sales
Force Automation: Faster
Sales with Less Effort
Marketing
Automation: Is
Your Marketing Really Working?
Customer
Care: Turn
call Centers into Profit Centers
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ACCPACcrm.com Enterprise is an award-winning,
comprehensive customer relationship management solution. It
leverages the power of the Internet, providing your marketing,
sales and customer care teams with the tools they need to sell
more and provide industry-leading service. Our online
infrastructure and intuitive browser-based interface makes
implementation quick and easy. With ACCPACcrm.com Enterprise
you'll watch the effectiveness of your company's sales,
marketing and customer care teams soar - helping them close
more business and increase revenue faster!
Rapid
CRM Integration
Rapidly
integrate your sales, marketing and customer departments and
increase the effectiveness of your company's business
performance. You'll turn every customer interaction into a
profitable opportunity and share information across your
enterprise in real-time.
Growing
With Your Business
ACCPACcrm.com
Enterprise is designed to meet the increasing demands from
your customers while providing you the tools necessary to
ensure your company, customers, partners and prospects benefit
from our industry-leading CRM solutions - today and tomorrow.
- Can
be easily customized (no programming required) to reflect
your unique business processes.
- Same
power features as high-end CRM packages (e.g.,
customizable reports, workflow, security, administrative
tools).
- Bring
CRM application in-house if desired (hosted and
on-premises options available).
The
Cost Advantage
ACCPACcrm.com
Enterprise not only improves the effectiveness of your entire
business, but it significantly reduces sales, marketing and
administration costs.
- One
price provides everything - application, support, daily
data backups, upgrades and training.
- No
up-front investments in hardware and software required.
- No
additional cost for upgrades.
- Ease
of management - no need for full-time system
administrator.
- Tens
to hundreds of thousands of dollars less than traditional
CRM solutions such as Siebel, Microsoft and SAP.
- Flexible
pricing.
- Add
users as needed.
Fast,
Tailored Deployment
ACCPACcrm.com
Enterprise is a Web-based CRM system that can be rapidly
deployed without added infrastructure costs. Unlike an
in-house solution, ACCPACcrm.com Enterprise has a wide range
of financial benefits that meets today's bottom-line
realities.
Anywhere
Access, All The Time
ACCPACcrm.com
Enterprise is a comprehensive CRM solution that provides your
sales, marketing and customer care professionals with fast,
up-to-date access to critical data - regardless of where these
employees are located.
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Highlights
Sales
force automation gives companies total control over sales processes
and resources, providing the right tools to effectively manage, forecast and
report out through all phases of the sales cycle.
Sales force
automation allows you to move from reactive account management to strategic
selling - gaining more customers, increasing profitability and lowering
costs. You'll know who your most profitable customers are, and target them
quickly and efficiently.
Furthermore,
your sales teams will have access to critical real-time sales information by
linking disparate sources such as account information, customer purchasing
patterns, quotes, and forecasts and planning demands - whenever and wherever
you need it!
Important
SFA Features To Consider
- Manage
and analyze all current and historical account details.
- Easily
identify and recruit new clients, and resell to existing ones.
- Effectively
analyze and manage the sales pipeline.
- Provide
anytime, anywhere access to customer intelligence for connected and
mobile users.
- Generate
point-and-click reporting and graphs that allow sales teams to access
data for on-the-spot analysis and decision making.
Marketing
automation is all about finding new customers, faster, at a lower
cost. It's about knowing your customers and prospects and building lasting,
more profitable relationships across your sales channels.
Take a
closer look at marketing automation and what you'll find is a complete
solution to better manage your marketing efforts and make sound decisions
based on what your customers want - and how they respond.
Marketing
automation helps you maximize revenue opportunities and ROI by enabling you
to respond quickly to your customer needs through cost-effective, highly
personalized and targeted marketing programs. With marketing automation, you
can target the right customer at the right time, eliminate the guesswork and
put your company's marketing resources to their best use!
Important
Marketing Automation Features
- Manage
marketing campaigns in real-time.
- Create
easy-to-use e-mail templates and quickly distribute mass e-mail in HTML.
- Store
and reuse successful initiatives for future campaigns.
- Easily
create new target lists from selected criteria.
- Instantly
profile key attributes of potential customers.
- And
much more!
Customer
care automation enables you to create customer loyalty faster and at
a lower cost. Through superior customer service initiatives, you'll deliver
customers to your business while reducing costs and increasing sales.
Creating
the ideal customer experience is the key to success. With customer care
automation, you'll build and manage lasting customer relationships -
providing the service your customers need and want.
Customer
care automation empowers customer service personnel with the information
they need to successfully build and support long-term customer
relationships. Real-time access to up-to-date information and advanced
automated features ensures customer satisfaction and loyalty!
Important
Customer Care Automation Features
- Deliver
superior customer service and exceed your customer support performance
goals.
- Access
complete, up-to-date customer data to resolve service issues and create
sales.
- Gain
real-time access to purchases, call and escalation history,
interactions, multiple contacts, support cases, e-mail, and documents
sent and received.
- Store
support incident solutions or case solutions in a central knowledge
base.
- Track
and meet service level agreements (SLAs).
- And
much more!
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