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Sales Force Automation: Faster Sales with Less Effort

Marketing Automation: Is Your Marketing Really Working?

Customer Care: Turn call Centers into Profit Centers

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                                                                    ACCPACcrm.com Enterprise is an award-winning, comprehensive customer relationship management solution. It leverages the power of the Internet, providing your marketing, sales and customer care teams with the tools they need to sell more and provide industry-leading service. Our online infrastructure and intuitive browser-based interface makes implementation quick and easy. With ACCPACcrm.com Enterprise you'll watch the effectiveness of your company's sales, marketing and customer care teams soar - helping them close more business and increase revenue faster!

Rapid CRM Integration

Rapidly integrate your sales, marketing and customer departments and increase the effectiveness of your company's business performance. You'll turn every customer interaction into a profitable opportunity and share information across your enterprise in real-time.

Sales Force


Growing With Your Business

ACCPACcrm.com Enterprise is designed to meet the increasing demands from your customers while providing you the tools necessary to ensure your company, customers, partners and prospects benefit from our industry-leading CRM solutions - today and tomorrow.


  • Can be easily customized (no programming required) to reflect your unique business processes.
  • Same power features as high-end CRM packages (e.g., customizable reports, workflow, security, administrative tools).
  • Bring CRM application in-house if desired (hosted and on-premises options available).

The Cost Advantage

ACCPACcrm.com Enterprise not only improves the effectiveness of your entire business, but it significantly reduces sales, marketing and administration costs.


  • One price provides everything - application, support, daily data backups, upgrades and training.
  • No up-front investments in hardware and software required.
  • No additional cost for upgrades.
  • Ease of management - no need for full-time system administrator.
  • Tens to hundreds of thousands of dollars less than traditional CRM solutions such as Siebel, Microsoft and SAP.
  • Flexible pricing.
  • Add users as needed.

Fast, Tailored Deployment

ACCPACcrm.com Enterprise is a Web-based CRM system that can be rapidly deployed without added infrastructure costs. Unlike an in-house solution, ACCPACcrm.com Enterprise has a wide range of financial benefits that meets today's bottom-line realities.


Anywhere Access, All The Time

ACCPACcrm.com Enterprise is a comprehensive CRM solution that provides your sales, marketing and customer care professionals with fast, up-to-date access to critical data - regardless of where these employees are located.


Sales force automation gives companies total control over sales processes and resources, providing the right tools to effectively manage, forecast and report out through all phases of the sales cycle.

Sales force automation allows you to move from reactive account management to strategic selling - gaining more customers, increasing profitability and lowering costs. You'll know who your most profitable customers are, and target them quickly and efficiently.

Furthermore, your sales teams will have access to critical real-time sales information by linking disparate sources such as account information, customer purchasing patterns, quotes, and forecasts and planning demands - whenever and wherever you need it!

Important SFA Features To Consider

  • Manage and analyze all current and historical account details.
  • Easily identify and recruit new clients, and resell to existing ones.
  • Effectively analyze and manage the sales pipeline.
  • Provide anytime, anywhere access to customer intelligence for connected and mobile users.
  • Generate point-and-click reporting and graphs that allow sales teams to access data for on-the-spot analysis and decision making.

Marketing automation is all about finding new customers, faster, at a lower cost. It's about knowing your customers and prospects and building lasting, more profitable relationships across your sales channels.

Take a closer look at marketing automation and what you'll find is a complete solution to better manage your marketing efforts and make sound decisions based on what your customers want - and how they respond.

Marketing automation helps you maximize revenue opportunities and ROI by enabling you to respond quickly to your customer needs through cost-effective, highly personalized and targeted marketing programs. With marketing automation, you can target the right customer at the right time, eliminate the guesswork and put your company's marketing resources to their best use!

Important Marketing Automation Features

  • Manage marketing campaigns in real-time.
  • Create easy-to-use e-mail templates and quickly distribute mass e-mail in HTML.
  • Store and reuse successful initiatives for future campaigns.
  • Easily create new target lists from selected criteria.
  • Instantly profile key attributes of potential customers.
  • And much more!

Customer care automation enables you to create customer loyalty faster and at a lower cost. Through superior customer service initiatives, you'll deliver customers to your business while reducing costs and increasing sales.

Creating the ideal customer experience is the key to success. With customer care automation, you'll build and manage lasting customer relationships - providing the service your customers need and want.

Customer care automation empowers customer service personnel with the information they need to successfully build and support long-term customer relationships. Real-time access to up-to-date information and advanced automated features ensures customer satisfaction and loyalty!

Important Customer Care Automation Features

  • Deliver superior customer service and exceed your customer support performance goals.
  • Access complete, up-to-date customer data to resolve service issues and create sales.
  • Gain real-time access to purchases, call and escalation history, interactions, multiple contacts, support cases, e-mail, and documents sent and received.
  • Store support incident solutions or case solutions in a central knowledge base.
  • Track and meet service level agreements (SLAs).
  • And much more!









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